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Call Center & CRM Solution

The principles of our call center and CRM solution

AB Afrique provides you with a complete and modular call center solution according to your needs. The solution offers multiple interfaces depending on the profile of your company. The two most common interfaces are the hotliner interface and the supervisor interface. The hotliner interface allows the agent to be in constant communication while having customer follow-up thanks to an automatically updated information sheet. Thanks to this voice-based integration, the agent knows the customer and can respond appropriately to their requests. The supervisor interface allows you to control and manage the communications of the different agents.



Optimization of working time

The AB Afrique call center solution enables your agents to be both efficient and effective, with automated processes and maximum time savings.

Customer relationship development

With voice data integration, customer tracking is automated by the solution. On your agent's computer, the history and information about the customer appears before the call is received. This way, you improve your customer relationship and make your employees' work easier.

Integration of a call center management and monitoring module (200 positions)

With two separate interfaces for a single solution, AB Afrique allows you to manage your workforce in a simple and efficient way. Each agent will have a personal file detailing their daily, weekly and annual activity.

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Our Clients

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Sub-Saharan Africa Area Representative

Atrait Morocco

  • Address: Technopark Casa - Route de Nouacer BP 16 502 - 2000 - Casablanca
  • Commercial Contact:
    contact@atrait.eu

Atrait France