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Interactive Voice Servers (IVR)

The IVR (interactive voice server) solution allows you to develop an autonomous interactive menu. When a customer calls your number, they communicate with the server on which a speech is pre-recorded, guiding them in their request. This solution can allow you to respond directly via the interactive menu to the customer's request, or can put them in touch with an advisor (call center solution).

VoIP/IP telephony principles

VoIP technology channels all your telephone and digital communications onto a single IP network. By migrating your telephony solution to IP, your company benefits from new functionalities (interactive voice server, etc.) and reduced operating costs.

The different types of commissioning:

We provide the interactive voice server, and our teams are also responsible for commissioning and programming.

We offer to host the SVI solution at the AB Afrique Datacenter (ideal for one-off campaigns)

Automate the response to customer requests

By programming the interactive menu with a question/answer frame, you automatically direct the customer to an answer to their query.

Unlimited interactive menu programming

The menu programming automatically adjusts to your needs. It can be programmed for informational purposes or redirect the customer to a selected agent based on their responses.

Cost reduction through process automation

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Sub-Saharan Africa Area Representative

Atrait Morocco

  • Address: Technopark Casa - Route de Nouacer BP 16 502 - 2000 - Casablanca
  • Commercial Contact:
    contact@atrait.eu

Atrait France